Great service, atmosphere and decor. Rooms VERY hot in the summer, and have no AC. With the windows open, the rooms do cool some at night, but not enough if you cannot handle the heat. However, the hallways and lobby are air conditioned. Pool and hot tub were not as depicted in photos, but it still was good and was able to relax. Morning coffee was good, and the hostess at the Keg always filled up my water bottle for me. All the staff were nice at the Caribou Lodge.
Nice setting out of the main shop area so quiet. Roam bus stops outside and you get a free ticket with the room. Nice hot pool and gym. Decor in our part was dated and the room was dark. Only one sachet of standard coffee per day, but 6 tea bags! Needed more coffee! And no milk but sachets of "whitener" powder. Poor show. Most staff lovely but we did have 2 that appeared surly and did not really have their heart in it. We had one evening meal here only - far too much salt on the fries we could not eat them. One breakfast one of our group were forgotten about and waitress had to be reminded. Same time we were all asked how we liked our eggs (all asked soft poached) but all arrived hard. Disappointed especially as it is not a cheap hotel.
Well worth the effort to find this hotel. Just on the edge of town and easy to park. Comfortable but smallish rooms - but quiet! Decent food there and nearby so a great base to explore the Banff area. Would certainly stay there again.
This hotel is a mixed bag. Pluses: Not very distant from town center, but suggest taking the shuttle bus, which is free with room key, guest laundry. Coffee in lobby. Steam room. Complimentary parking. Discount coupon book. Bike rentals available at a reasonable fee. Staff are friendly and helpful. Minuses: Our room was very cramped. Bathroom had a portion of the ceiling angled down at 45, making me watch my head. Sink vanity was a trapezoid 14" deep by 36" wide, leaving little room on either side, and half sized sink with spigot side mounted instead of the usual rear mount. No a/c, though we visited during a cool spell where it wasn't needed. In room coffee service only had decaf. Towels and washcloths not replaced daily. However, desk had them sent up at our request. As a place to shower, sleep and get on about your vacation, this hotel was adequate, but not a luxurious place for any extended stay. While our rate was encapsulated in the Rocky Mountaineer package, the posted tariff rate would not be a good value.
Wonderful lodge. The rooms were a little on the small side, as was the bathroom. No air conditioner, but we were told this in advance and I think that 99 % of the time that you would not need it. Had a great meal at the Keg (lodge restaurant) that evening and it was delicious. Would have given five star if the room had been larger.
Banff Caribou Lodge & Spa is a Canadian Lodging based in Banff, Alberta. Banff Caribou Lodge & Spa is located at 521 Banff Ave, Banff, AB T1L 1H8, Canada.
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