Their spa services cannot be matched! I stayed here during our wedding, and used their spa the day before. Incredibly comfortable and relaxing atmosphere. Kelly is one of the best estheticians I have ever met! If I lived closer to Banff, I would be there monthly!!
For a first time spa visitor, the experience was great! Me and a girlfriend got massages and facials. The massages were pretty good but if you want a specific gender make sure you specify because they didn't ask on the phone (also would've been nice if they ask how the pressure is during the massage). They also ask if you have any skin concerns for the facial, but even then it felt like a generic facial, the girl didn't concentrate too much on my problem areas. But the facials felt great! And you're permitted to use the pool and hot tub afterwards so bring a swimsuit, the facility is very nice. Waiting room was warm and quaint, very pretty. Change room is okay - it's a large area with one bathroom stall and one shower stall - would be nice to have multiple stalls or rooms inside the change room so more than one person can change at a time. But they have lockers with keys, and complimentary toiletries like shower caps, razors, mouthwash etc. Overall great spa, we loved it!
Gym is small but good enough. Hot tub is very warm and cozy. Really nice coming down here after the day in the mountains.
I decided to treat myself to a hot stone massage for my birthday and stay at the hotel for the night to have a relaxing bday experience. I thought because the hotel is great (my fav in Banff) that the spa would be too. The change room is miniture with zero warmth. The massage room was ok but the massage itself was basic and non memorable. The pressure was weak and offered me nothing. In most massages stones are placed on key areas but this didn't happen. The therapist did not massage my feet, my arms or my head??!! It seemed like a novice massage with high price tag. Once the massage was over she did not greet me with water, she wasn't even there. I felt very disappointed in my experience at the spa. I would not recommend it.
I went in for a facial. The facility is so small, and has no privacy. There was 4 of us trying to change, we finally had to leave and take turns one at a time to allow privacy and room to change. There was dirty cups all over the sink, and the laundry was overflowing. All the used robes were piled on the floor, and there were also dirty cups in the lounge that were there when we got there and were still there when we left.My service was poor. My skin was not assessed. My girl asked me what I thought about my skin, and that was it. There was an unpleasant odour in the room as well. Their product is good, the bed was comfortable, but the rest of the experience was poor. For a top rated hotel, that charges high rates for their services, I was very disapointed with my experience.
The Rimrock Spa & Fitness is a Canadian Spa based in Banff, Alberta. The Rimrock Spa & Fitness is located at 300 Mountain Avenue, Banff, AB T1L 1J2, Canada.
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