Unfortunately my husband and I had a very dissapointing spa day at the Grotto. It started from being misinformed on where the spa was located in the hotel by the front desk staff, only given one key to the very small change rooms, and then our appointment was booked incorrectly so our massage appointments were shortened and the price was still very high. We were told someone in management would be contacting us through email after this experience but we heard nothing. The spa is centered by a employee door way so sitting in your robe as staff walk by felt a little unusual. The mineral pool seemed very much a strong chlorine pool which was not as relaxing as we had hoped. We arent the ones to complain but this review is note worthy. It was definitely a big let down in relation to the typical spa days weve experienced at other spas in Banff.
Grotto Spa is a Canadian Spa based in Banff, Alberta. Grotto Spa is located at 459 Banff Ave, Banff, AB T1L 1B4, Canada.
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