Guy at the counter quite rude and not at all helpful. Next time i will be taking my business elsewhere
Avevo noleggiato l'auto alla Hertz dell'aeroporto di Calgary andando in direzione Banff, guidando mi sono accorto che aveva la convergenza da regolare, giunti a Banff ci siamo recati all'ufficio Hertz per chiedere se potevano sistemarla o sostituirla. Il signore con i capelli rossi/grigi la barba e gli occhiali stato davvero scortese e scorretto perch ci ha fatto tornare il giorno dopo dicendo che ci avrebbe dato un'altra auto ma la mattina seguente ha negato tutto e faceva finta di non capire il nostro inglese e di non ricordare. Persona molto antipatica e arrogante, meglio che cambi lavoro. Alla fine siamo dovuti andare a nostre spese a sistemare l'auto. Per fortuna gli altri canadesi incontrati erano tutte persone fantastiche
The man with Gray hair is so mean and rude. He totally ruin our trip! We went to counter for reservation few weeks ago before our trip, and he told us a price with insurance. And we go to pick our car today, he gave us a higher price. We felt confused then we ask him. He was so rude told us "we dont have any car left, you can cancel or you could walk. And you and your friend keep coming to ask me the same question ( the fact is that we just went there one time to make sire we have had a reservation). And he didn't answer us any question at the end. We felt awful, we like Hertz before but we felt extremely disappointed about hertz!
Review the the blond hair guy, with small beard and glasses.This guy is a joke.There was 2 women before me and they left the agency by saying "we will find help elsewhere" I was like "may be the guy just can't help you and it's not his bad"Then my turn, everything was nice, until I went to the car. I backed to him and just ask him if he can mark the scratches on the top of the trunk because I will return the car in an other agency and don't want to be charged for this.He was like "it's rock chips" and I just said no, it does not look like rock chips, it's some scratches. Then i got a "no it's rock chips. I inspected the car myself and it's rock chips"Me : yes on the bottom, it is but on the top it's not, mind to note it? Because you inspected the car but not the other agency Him: no it's rock chips and we (all hertz agents) work with same method. I inspected the car myself and it's rock chipsAnd he put 2 marks on the vehicle inspection paper.That's actually the point of doing an inspection dude. It has to be done by the seller and the customer! That's the definition. I can't trust you like you can't trust me. That's how the business is done. If not why inspect the car or take insurance.You are just rude and should not work in customer service. I am and I am always nice to customer event if they are wrong. And in this case, YOU were wrong. Be a man and assume it.Plus, hours are wrong. It says 08h to 16h but we arrived at 11:38 and there was a sign saying :"back at 12:30" means that he actually steals 1h from his employers.
Received awesome service from the Hertz Banff office today. Many thanks!
Hertz Banff Springs Hotel Banff AL is a Canadian Car Rental based in Banff, Alberta. Hertz Banff Springs Hotel Banff AL is located at 405 Spray Ave, Banff, AB T0L 0C0, Canada.
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