It is a very luxury spa, and the good thing about it is that after 4pm you can enter for discount rate. We enjoyed sauna and steam room as well as thermal pool where you can swim, three small pools of different temperature with waterfalls and outdoor jacuzzi. Oh yes, I should mention resting room where one can have tea or coffee and fruits while seating either inside or on the terrace. One interesting thing to mention: while there are hot springs in the area and it calls "hot springs spa", in fact mineral water pool is made with salts imported from South Africa. You can buy a jar of the same salts in the spa boutique after visit. It was a great experience, spa is clean, quiet, spacious, all toiletries provided. A wonderful way to finish a day if hiking or skiing in Canadian Rockies.
Dont bother unless youre a hotel guest. Ive come multiple times to visit the spa and Ive called ahead multiple times. Yesterday was told to come after 2:30 pm and we got there around 4 pm and the lady at the front said youll have to wait until 5 pm. After I explained that I called and a member of your staff told me 2:30 she said shed let us in but cant in the future. I pulled up the hours of operation on my phone and nowhere does it say closed for the public before then. I requested to speak to a supervisor and they called me around 11:30 am the next day. He wasnt able to give me any insight on why the staff are denying access and had encouraged him to change his website to be more clear. He also didn't listen to what I was talking him and cut me off many times while I was explaining my encounter. What a stressful encounter before what was supposed to be a relaxing day. I will think twice before heading to this spa facility.
This is definitely one of the nicest spas in Banff and area. The services are on the higher side, but if you book a body treatment or facial, you are granted access to the mineral pools, sauna, inhalation room, steam room and hot tubs all found with the spa. They also have a nice outdoor hot tub with some mountain views between trees. They have nice co-ed lounge if you come with a mixed party and have complimentary tea, coffee, and cookies. Advanced reservations for weekends are pretty much mandatory. One thing to note, the nail file they use in the salon I find leave small catches on my nails. My nails are quite soft so perhaps it's individual. All in all, a nice way to spend a quiet day relaxing in the mountains.
The massage I received was excellent. The facilities were wonderful, with different mineral pools. However, just a warning: check with your benefits provider ahead of booking here. So I would recommend to anyone going: 1) check if it's covered ahead of time; 2) utilize all the facilities, as the price is worth it if you spend an entire day at this location (although this is subjective based on income, but I'm stating this based on comparable prices for a 1-hour massage -$90- and a drop in fee to use the facilities at this location-$79- which should come to $169, but instead the charge was $259).
Well run, clean. If you have health insurance you can have a massage and access the spa for the day. Message therapist I had was very qualified having a kinesiology degree as well as massage training (therapists unlikely to be required to have a degree).
Willow Stream Spa at the Fairmont Banff Springs is a Canadian Beauty Salon based in Banff, Alberta. Willow Stream Spa at the Fairmont Banff Springs is located at 405 Spray Ave, Banff, AB T1L 1J4, Canada.
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